Cancellation Policy
We move fast so you can move freely.
At Modernluxestyle, we want you to love your wardrobe. If your plans change, here is how we handle cancellations before your new look is on its way.
1. The Grace Period (2 Hours)
You may request a cancellation within a 2-hour window of placing your order. After this, your pieces enter our fulfillment flow.
| Status | Within 2-Hour Window | After Processing |
|---|---|---|
| Eligibility | Eligible for cancellation | Not guaranteed; shipping is final |
| Refund Method | Original payment method | Only if intercepted before shipment |
| Shipping Fee ($6.99) | Non-refundable* | Non-refundable |
*Unless the error is on our part.
2. When Processing Begins
Our handling time is swift (1 business day). Once our warehouse team begins curation, we cannot promise a stop. If your order has already shipped, you are welcome to follow our Return Guidelines once it arrives.
3. How to Request
- Email: [email protected]
- Use Subject: "Cancellation Request - [Order #]"
- Provide your full name and checkout email.
- Send within 2 hours of purchase for a guaranteed hold.
4. Refunds & Timelines
- Method: All funds return to your original payment source.
- Processing: Expect 5-7 business days for our team to finalize.
- Banking: Allow 5-10 additional business days for your bank to post the credit.
- Fees: No restocking fees. Taxes are fully refunded. All amounts in USD.
5. Double-Check Your Details
To ensure your style reaches you, please verify your address at checkout. To correct a mistake, please cancel within the 2-hour window and place a fresh order.
Quick Summary: You have 2 hours to change your mind. We process fast to get you your items quickly. Approved refunds are credited back to your original card within the stated bank timelines.